Mobile Retail Specialist – Tech Solutions & Sales

T-Mobile; Walla Walla (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.