Mobile Sales Expert — Tech & Service Advocate

T-Mobile US Inc.; Santa Ana (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Job summary

T-Mobile is hiring in Santa Ana, CA to support retail operations by assisting customers with technology and service solutions in a fast-paced environment. You will build relationships, complete training, and contribute to a seamless experience using digital tools to demonstrate coverage and benefits.

The role emphasizes in-person engagement, hands-on demonstrations, and meeting customer needs while growing through available benefits and incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring in Santa Ana, CA to support retail operations by assisting customers with technology and service solutions in a fast-paced environment. You will build relationships, complete training, and contribute to a seamless experience using digital tools to demonstrate coverage and benefits.

The role emphasizes in-person engagement, hands-on demonstrations, and meeting customer needs while growing through available benefits and incentives.