Mobile Sales & Service Specialist

T-Mobile US Inc.; Santa Ana (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Mobile/service discounts

Job summary

T-Mobile USA, Inc. in Santa Ana is seeking a Mobile Associate to support retail operations by engaging customers and guiding their device and service choices in a fast-paced environment.

You will build customer relationships through hands‑on demonstrations, complete required training, and contribute to a seamless customer experience while benefiting from competitive pay, stock grants, and a broad benefits package.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Santa Ana is seeking a Mobile Associate to support retail operations by engaging customers and guiding their device and service choices in a fast-paced environment.

You will build customer relationships through hands‑on demonstrations, complete required training, and contribute to a seamless customer experience while benefiting from competitive pay, stock grants, and a broad benefits package.