Bilingual Mobile Expert – Spanish

T-Mobile; Santa Ana (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

AD&D coverage

Mobile discounts

Transit programs

Job summary

T-Mobile in Santa Ana, CA, is seeking team members to assist customers with technology and service needs in a fast-paced retail setting. You will learn to demonstrate network coverage and provide personalized device solutions while building strong customer relationships.

This role emphasizes training, product knowledge, and teamwork. The position offers competitive hourly pay and a comprehensive benefits package, with opportunities for incentives and career growth as part of the One Team

Qualifications

• Must have high school diploma or GED.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Excellent communication and problem-solving skills are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile in Santa Ana, CA, is seeking team members to assist customers with technology and service needs in a fast-paced retail setting. You will learn to demonstrate network coverage and provide personalized device solutions while building strong customer relationships.

This role emphasizes training, product knowledge, and teamwork. The position offers competitive hourly pay and a comprehensive benefits package, with opportunities for incentives and career growth as part of the One Team