Mobile Tech & Customer Experience Specialist

T-Mobile; Natchitoches (LA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will use digital tools, complete training, and collaborate with teammates to ensure a seamless experience. The role emphasizes customer satisfaction, knowledge of plans, and driving loyalty in a dynamic environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience, retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer focus

Sales driven

Team collaboration

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will use digital tools, complete training, and collaborate with teammates to ensure a seamless experience. The role emphasizes customer satisfaction, knowledge of plans, and driving loyalty in a dynamic environment.