Mobile Experience & Solutions Specialist

T-Mobile; Georgia; On-site; USD 57,859,000 - 71,635,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical, dental and vision insurance

Flexible spending account

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will develop proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate coverage and benefits.

The role emphasizes training, effective communication, and building customer relationships to enhance loyalty and deliver a seamless experience across the team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will develop proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate coverage and benefits.

The role emphasizes training, effective communication, and building customer relationships to enhance loyalty and deliver a seamless experience across the team.