Mobile Sales Associate: Tech Solutions, Training Pay&Stock

T-Mobile USA; Laurel (MD); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by helping customers explore and select technology and service plans in a fast-paced store environment.

As a Mobile Associate, you will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with on-the-job training and opportunities for incentives and stock grants as part of Total Rewards. The role emphasizes customer engagement, digital tool usage, and service plan recommendations, with

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless experience.
• Take on additional duties and projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by helping customers explore and select technology and service plans in a fast-paced store environment.

As a Mobile Associate, you will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with on-the-job training and opportunities for incentives and stock grants as part of Total Rewards. The role emphasizes customer engagement, digital tool usage, and service plan recommendations, with