Mobile Sales Associate – Tech Solutions

T-Mobile US Inc.; Decatur (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Job summary

T-Mobile US Inc. seeks a dynamic Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and sales skills, with on-the-job training and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile US Inc. seeks a dynamic Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and sales skills, with on-the-job training and opportunities for growth within the company.