Mobile Sales Associate - Tech Solutions & Growth Path

T-Mobile; City of Poughkeepsie (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate network features, and assist customers throughout their shopping journey, with success measured by customer satisfaction and effective use of digital tools. Training and incentives are part of the role, with opportunities for advancement and stock benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate network features, and assist customers throughout their shopping journey, with success measured by customer satisfaction and effective use of digital tools. Training and incentives are part of the role, with opportunities for advancement and stock benefits.