Mobile Tech Sales Associate

T-Mobile; Frisco (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grants

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

Paid holidays (up to 12)

Parental and family leave

Tuition assistance

Commuter/transit programs

Discounts on mobile service and home

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and facilitate technology/service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and career growth are emphasized in a supportive team environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience (Retail) preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and facilitate technology/service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and career growth are emphasized in a supportive team environment.