Mobile Sales Associate — Tech Solutions & Service

T-Mobile; Town of Grafton (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile in the United States is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, use digital tools to explain coverage and plans, complete training, and collaborate across teams to ensure a seamless customer experience. This role includes on-the-job training, competitive pay, benefits, and stock grants eligibility.

Qualifications

• Minimum high school diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age requirement

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, use digital tools to explain coverage and plans, complete training, and collaborate across teams to ensure a seamless customer experience. This role includes on-the-job training, competitive pay, benefits, and stock grants eligibility.