Mobile Sales Associate — Tech & Customer Experience

T-Mobile; Fayetteville (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. invites applications for a Mobile Associate role in retail. You will assist customers with technology and service needs, build product knowledge, and guide shoppers through their journey with engaging, personalized service.

At T-Mobile, employees receive a comprehensive total rewards package including base pay, stock grants, 401(k), and generous time off. This role emphasizes customer satisfaction, teamwork, and growth within a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. invites applications for a Mobile Associate role in retail. You will assist customers with technology and service needs, build product knowledge, and guide shoppers through their journey with engaging, personalized service.

At T-Mobile, employees receive a comprehensive total rewards package including base pay, stock grants, 401(k), and generous time off. This role emphasizes customer satisfaction, teamwork, and growth within a fast-paced environment.