Mobile Sales Associate – Tech & Customer Expert

T-Mobile; Santa Ana (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store setting. The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

Training and digital tools are used to boost confidence and satisfaction. Role success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store setting. The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

Training and digital tools are used to boost confidence and satisfaction. Role success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.