Mobile Sales Associate — Tech Solutions & Service

T-Mobile; Voorhees Township (NJ); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Paid parental and family leave

Family building benefits

Back-up care

Enhanced family support

Tuition assistance

College coaching

Short- and long-term disability

AD&D

Life insurance

Disability insurance

Long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

At T-Mobile, a Retail Associate role supports customer interactions and sells technology and service solutions in a fast-paced retail setting. You’ll build product knowledge, demonstrate features, and guide customers throughout their shopping journey, aiming to enhance satisfaction and loyalty.

The role emphasizes digital-tool usage and strong teamwork across channels. Training is provided to grow knowledge of retail processes and wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, a Retail Associate role supports customer interactions and sells technology and service solutions in a fast-paced retail setting. You’ll build product knowledge, demonstrate features, and guide customers throughout their shopping journey, aiming to enhance satisfaction and loyalty.

The role emphasizes digital-tool usage and strong teamwork across channels. Training is provided to grow knowledge of retail processes and wireless innovations.