Mobile Sales & Tech Solutions Specialist

T-Mobile; Lansing (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and recommend technology/service solutions in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to enhance satisfaction and loyalty.

In this role you will train on retail processes, use digital tools, and collaborate with teammates to deliver a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on additional duties/projects as assigned by management.

Skills

Customer Service

Communication

Sales

Teamwork

Change Agility

Multitasking

Engaging People

Customer Problem Solving

Education

High School Diploma/GED (Required)

6 months customer service/sales experience (Preferred)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and recommend technology/service solutions in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to enhance satisfaction and loyalty.

In this role you will train on retail processes, use digital tools, and collaborate with teammates to deliver a seamless experience.