Mobile Sales Associate: Tech & Customer Experience Pro

T-MOBILE USA, Inc.; Lumberton (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers explore technology, find solutions, and stay connected.

The role emphasizes delivering memorable customer experiences, learning products, and growing within a supportive, team-oriented environment. Compensation includes an $18.00 hourly base pay plus $5.00 per hour training pay, with an on-the-job path to a Mobile Expert role and eligibility for stock grants and an annual incentive; the company promotes growth, benefits, and

Qualifications

• High school diploma or GED is required.
• At least 6 months of customer service or sales experience; retail experience preferred.
• Ability to communicate effectively in English and one or more additional languages is preferred.
• Strong desire to help customers and learn in a team environment.
• Interest in technology and helping customers find solutions.
• Collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.

Responsibilities

• Connect with customers and create welcoming, personalized experiences.
• Explore smartphones, accessories, and connected devices to find solutions.
• Build lasting relationships by listening, asking questions, and recommending products and services.
• Make shopping simple by guiding customers through their journey, online, via Customer Care, or in-store.
• Develop sales skills by balancing customer needs with sales objectives in a team setting.
• Collaborate with teammates and store leaders to solve problems and support customers.

Skills

Customer service

English communication

Team collaboration

Education

High school diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers explore technology, find solutions, and stay connected.

The role emphasizes delivering memorable customer experiences, learning products, and growing within a supportive, team-oriented environment. Compensation includes an $18.00 hourly base pay plus $5.00 per hour training pay, with an on-the-job path to a Mobile Expert role and eligibility for stock grants and an annual incentive; the company promotes growth, benefits, and