Mobile Tech Sales Associate – Customer Experience

T-Mobile US Inc.; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Parental leave

Job summary

T-Mobile US, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Training pay applies; after the first 90 days you may promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed to earn about $20/hour including incentives, plus company stock grants and a broad

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile US, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Training pay applies; after the first 90 days you may promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed to earn about $20/hour including incentives, plus company stock grants and a broad