Mobile Sales Pro: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; West Sacramento (CA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Plan

Stock grants

Paid time off

Employee stock purchase plan

Transit discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

The role emphasizes product knowledge, digital tool usage, and delivering high customer satisfaction; employees receive base pay, training pay, and potential annual incentives, plus a broad benefits package including stock grants.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

The role emphasizes product knowledge, digital tool usage, and delivering high customer satisfaction; employees receive base pay, training pay, and potential annual incentives, plus a broad benefits package including stock grants.