Mobile Sales & Tech Solutions Specialist

T-MOBILE USA, Inc.; Sealy (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology and service plans, and guide shoppers through their purchase journey in a fast-paced retail environment.

You will complete required training, apply digital tools, and collaborate with colleagues to deliver a seamless customer experience. The role starts with an hourly base pay of $18 plus $5 training pay, with potential to advance to the Mobile Expert role.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology and service plans, and guide shoppers through their purchase journey in a fast-paced retail environment.

You will complete required training, apply digital tools, and collaborate with colleagues to deliver a seamless customer experience. The role starts with an hourly base pay of $18 plus $5 training pay, with potential to advance to the Mobile Expert role.