Mobile Retail & Tech Support Specialist

Comcast Corporation; Pearland (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast Corporation is seeking a Retail Service Associate to support store teams by providing a high-quality customer experience across mobile, operations, and transactional activities. You will help with activations, education, troubleshooting, and escalations while promoting accessories and add-ons to enhance the customer journey.

The role emphasizes strong communication, problem solving, and teamwork to ensure customers leave confident and excited about Comcast products and services.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred.
• Strong communication and customer-service skills are essential.

Responsibilities

• Deliver a best-in-class customer experience across mobile, operations, and transactions.
• Assist with mobile activations, education, troubleshooting, and escalations.
• Support with device transfers, account security, andupsell opportunities.
• Maintain a clean, accessible store environment and assist with on-demand deliveries and checkouts.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Corporation is seeking a Retail Service Associate to support store teams by providing a high-quality customer experience across mobile, operations, and transactional activities. You will help with activations, education, troubleshooting, and escalations while promoting accessories and add-ons to enhance the customer journey.

The role emphasizes strong communication, problem solving, and teamwork to ensure customers leave confident and excited about Comcast products and services.