Mobile Retail Specialist – Activation & Tech Support

Comcast Resume; Forsyth (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Comcast is seeking a Retail Service Associate to join our in-store team. You will perform mobile activations, guide customers through setup, and educate on accessories while maintaining a clean, welcoming store environment.

You’ll resolve issues, assist with account security, and help customers feel confident and excited about Comcast products and services. The role emphasizes excellent communication, service quality and teamwork to deliver a best-in-class customer experience and drive

Formación

• Strong communication across customers and colleagues.
• Ability to troubleshoot devices and services.
• Comfort with upselling accessories and add-ons.
• Demonstrates integrity and reliability in daily tasks.

Responsabilidades

• Activate and educate customers on new devices.
• Troubleshoot and resolve device/service issues.
• Assist with account security and device replacements.
• Configure SIM/eSIM and perform diagnostics.
• Assist with wireless activations and upsell accessories.

Conocimientos

Communication

Problem Solving

Customer Focus

Professional Integrity

Resilience

Teamwork

Technical Knowledge

Self Motivation

Workplace Organization

Educación

High School Diploma / GED

Descripción del empleo

Comcast is seeking a Retail Service Associate to join our in-store team. You will perform mobile activations, guide customers through setup, and educate on accessories while maintaining a clean, welcoming store environment.

You’ll resolve issues, assist with account security, and help customers feel confident and excited about Comcast products and services. The role emphasizes excellent communication, service quality and teamwork to deliver a best-in-class customer experience and drive