Retail Mobile Tech & Customer Care Associate

Comcast Resume; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical resource, help with activations, troubleshooting, and education, and ensure a clean, efficient store environment.

You will handle activations, support escalations, assist with transfers and returns, and contribute to onboarding customers with digital tools while maintaining high

Qualifications

• High school diploma or GED required.
• 0-2 years relevant work experience preferred.
• Strong communication and customer service mindset.

Responsibilities

• Mobile Activations & Education: help customers set up devices, BYOD, wearables, accessories, and demonstrate device features.
• Mobile Escalations: troubleshoot issues, secure accounts, replace devices, manage escalations.
• Mobile Support: assist with data transfers, password resets, SIM/eSIM activation, diagnostics, exchanges, and returns.
• Customer Check-In: demonstrate devices and features to enhance value for customers.
• Operations: support store resets, maintain visual standards, ensure inventory is clean and secure.
• Express Transactions: perform quick device swaps and efficient returns.
• Expectations for All Employees: uphold Comcast principles, promote digital options, learn and advocate Comcast products, collaborate as a team.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical resource, help with activations, troubleshooting, and education, and ensure a clean, efficient store environment.

You will handle activations, support escalations, assist with transfers and returns, and contribute to onboarding customers with digital tools while maintaining high