Mobile Retail Specialist: Customer Tech Support

Comcast Resume; Florida; Vor Ort; USD 17.000 - 24.000; Vollzeit

Zusammenfassung

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience. You will assist with mobile activations, education, troubleshooting, and customer support across devices and services, while ensuring a clean, welcoming store environment.

You will guide customers through device setups, transfers, and accessory recommendations, with a focus on security, efficiency, and upsell opportunities.

Qualifikationen

• High School Diploma or GED required.
• 0–2 years of retail or customer service experience preferred.
• Strong communication and technical aptitude are essential.

Aufgaben

• Provide a white-glove experience activating new devices and guiding customers through setup.
• Assist with mobile activations, education, troubleshooting, and escalations.
• Support customers with account security, password resets, and device replacements as needed.
• Educate customers on accessories and upsell opportunities to enhance value.

Kenntnisse

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Ausbildung

High School Diploma / GED (Required)

Jobbeschreibung

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience. You will assist with mobile activations, education, troubleshooting, and customer support across devices and services, while ensuring a clean, welcoming store environment.

You will guide customers through device setups, transfers, and accessory recommendations, with a focus on security, efficiency, and upsell opportunities.