Mobile Retail Experience Specialist

Comcast; Santa Fe (NM); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast Corporation in the United States is seeking a Retail Service Associate to support the store team across mobile, operational, and transactional activities. You will act as a go-to resource for activation, education, troubleshooting, and escalations while helping with daily store priorities to ensure customers leave confident in Comcast products and services.

The role emphasizes hands-on demonstrations of devices, transferring data, and promoting digital options at every touchpoint, with a

Qualifications

• Customer-focused with strong communication and problem-solving skills.
• Able to educate customers on devices and services.
• Comfort with mobile technology and retail environment.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot issues and assist with account security.
• Support store operations and customer check-in.
• Process returns and upsell accessories when appropriate.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Corporation in the United States is seeking a Retail Service Associate to support the store team across mobile, operational, and transactional activities. You will act as a go-to resource for activation, education, troubleshooting, and escalations while helping with daily store priorities to ensure customers leave confident in Comcast products and services.

The role emphasizes hands-on demonstrations of devices, transferring data, and promoting digital options at every touchpoint, with a