Mobile Retail Tech Specialist

T-MOBILE USA, Inc.; Saint Robert (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Paid parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Customer Service / Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their buying journey. You will build product knowledge, use digital tools, and support a fast-paced retail environment.

Role emphasizes customer interaction, service plan recommendations, and continuous learning through training. Eligible for base pay with incentives and stock-related benefits as part of Total Rewards.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Service / Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their buying journey. You will build product knowledge, use digital tools, and support a fast-paced retail environment.

Role emphasizes customer interaction, service plan recommendations, and continuous learning through training. Eligible for base pay with incentives and stock-related benefits as part of Total Rewards.