Mobile Retail Specialist — Tech & Customer Solutions

T-Mobile; Gloucester (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Commuter/transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and knowledge.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Experience in a fast-paced retail environment is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and knowledge.