Mobile Retail Specialist: Customer Tech Solutions

T-MOBILE USA, Inc.; Fort Worth (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employee stock grant

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and facilitate device and service needs in a fast-paced store environment. You will develop proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits.

The role emphasizes building relationships, completing training, and contributing to a seamless customer experience. Eligible employees receive a comprehensive benefits package, hourly pay, and opportunities for incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and facilitate device and service needs in a fast-paced store environment. You will develop proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits.

The role emphasizes building relationships, completing training, and contributing to a seamless customer experience. Eligible employees receive a comprehensive benefits package, hourly pay, and opportunities for incentives.