Mobile Retail Specialist - Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Saginaw Charter Township (MI); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision insurance

401(k) plan

Employee stock grants

Paid time off & holidays

Employee discounts

Zusammenfassung

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations, engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, and use digital tools to help customers choose plans, devices, and enhancements while delivering exceptional service. This role includes on-the-job training and a clear path to Mobile Expert, with stock grants and broad benefits.

Qualifikationen

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced retail setting.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Kenntnisse

Customer Service

Sales

Change Agility

Communication

Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations, engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, and use digital tools to help customers choose plans, devices, and enhancements while delivering exceptional service. This role includes on-the-job training and a clear path to Mobile Expert, with stock grants and broad benefits.