Mobile Retail Tech Sales Specialist

T-Mobile USA; North Carolina; On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Health insurance

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with training provided to grow skills in digital tools and service plans. Eligible for benefits and incentive programs and annual stock grants.

Qualifications

• Change Agility required.
• Clear communication is essential.
• Strong problem solving for customers.
• Proven customer service experience.
• Ability to engage customers effectively.
• Ability to multitask in a fast-paced environment.
• Sales skills beneficial.
• Teamwork orientation and collaborative mindset.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with training provided to grow skills in digital tools and service plans. Eligible for benefits and incentive programs and annual stock grants.