Mobile Retail Tech Specialist

T-Mobile US Inc.; Brookings (SD); On-site; USD 23,000 - 32,000; Full time

Job summary

T-Mobile US Inc. is seeking a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, growing skills in customer interaction and digital tool usage. Responsibilities include delivering personalized solutions, training on retail processes, and collaborating with cross-channel teams to ensure a seamless

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, growing skills in customer interaction and digital tool usage. Responsibilities include delivering personalized solutions, training on retail processes, and collaborating with cross-channel teams to ensure a seamless