Mobile Retail Sales Specialist

T-Mobile US Inc.; Wilmington (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to engage customers and assist with technology and service needs in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating features, and guiding customers through their shopping journey.

The position focuses on customer interaction, use of digital tools, and service plan recommendations to boost satisfaction and loyalty across channels. Training is provided to grow skills within a dynamic team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Comfort with using digital tools and learning retail processes.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to engage customers and assist with technology and service needs in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating features, and guiding customers through their shopping journey.

The position focuses on customer interaction, use of digital tools, and service plan recommendations to boost satisfaction and loyalty across channels. Training is provided to grow skills within a dynamic team.