Mobile Retail Experience Specialist

T-Mobile US Inc.; Walpole (MA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is hiring a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools to explain plans, and collaborate with colleagues to ensure a seamless experience for every customer. The role emphasizes strong communication, problem solving, and engaging customers while meeting store goals.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Engaging People

Problem Solving

Change Agility

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is hiring a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools to explain plans, and collaborate with colleagues to ensure a seamless experience for every customer. The role emphasizes strong communication, problem solving, and engaging customers while meeting store goals.