Mobile Retail Specialist - Tech & Service Solutions

T-Mobile; Village of Lake Grove (NY); Sur place; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Family building benefits

Résumé du poste

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

Responsibilities include delivering personalized solutions, using digital tools to explain plans and coverage, and completing required training to stay current on retail processes and wireless innovations.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Engaging people

18+

Authorized to work in US

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

Responsibilities include delivering personalized solutions, using digital tools to explain plans and coverage, and completing required training to stay current on retail processes and wireless innovations.