Mobile Retail Associate – Tech Sales & Service

tmobile; Decatur (AL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Transit Discounts

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge and demonstrate technology solutions to assist customers throughout their shopping journey.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with training and growth potential as part of a dynamic team.

Qualifications

• High School Diploma or GED required.
• Preferred 6 months of customer service or sales experience in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge and demonstrate technology solutions to assist customers throughout their shopping journey.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with training and growth potential as part of a dynamic team.