Mobile Retail Specialist: Tech & Service Expert

T-MOBILE USA, Inc.; Encinitas (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. hires Mobile Associates in the United States to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

The role emphasizes building product knowledge and delivering personalized technology and service solutions throughout the shopping journey, with a focus on customer satisfaction. As training progresses, associates gain skills in digital tool usage and service plan recommendations, contributing to a

Qualifications

• High School Diploma/GED required; 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. hires Mobile Associates in the United States to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

The role emphasizes building product knowledge and delivering personalized technology and service solutions throughout the shopping journey, with a focus on customer satisfaction. As training progresses, associates gain skills in digital tool usage and service plan recommendations, contributing to a