Mobile Retail Specialist: Tech & Service Expert

T-MOBILE USA, Inc.; Town of Geneva (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for retail operations. You will help customers explore technology, explain service plans, and tailor solutions to individual needs while using digital tools to demonstrate coverage and features.

You will complete required training, support cross-channel collaboration, and contribute to a high-quality customer experience. Benefits include stock grants and competitive compensation.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for retail operations. You will help customers explore technology, explain service plans, and tailor solutions to individual needs while using digital tools to demonstrate coverage and features.

You will complete required training, support cross-channel collaboration, and contribute to a high-quality customer experience. Benefits include stock grants and competitive compensation.