Mobile Retail Specialist - Tech & Service

T-MOBILE USA, Inc.; Independence (KS); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role in the United States.

The position supports customers by guiding their technology and service needs in a fast-paced environment, building product knowledge, and assisting throughout the shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service or sales

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role in the United States.

The position supports customers by guiding their technology and service needs in a fast-paced environment, building product knowledge, and assisting throughout the shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty.