Mobile Retail Tech Pro: Activations, Support & Upsell

Comcast Corporation; San Rafael (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast Corporation is seeking a Mobile Retail Service Associate to join our store team. You will assist customers with mobile activations, education, troubleshooting, and escalations, while maintaining a clean and efficient store environment and driving a best-in-class experience.

In this role, you will guide customers through device setups, SIM/eSIM activation, and accessory upsell, ensuring a seamless path from engagement to purchase.

Qualifications

• High School Diploma or GED required.
• Strong communication and problem-solving skills.
• Customer-focused approach with professional integrity.

Responsibilities

• Assist customers with mobile activations, education, troubleshooting, and escalations.
• Support with device setup, transfers, and accessories guidance.
• Maintain store cleanliness and operational readiness to enhance customer experience.
• Process returns, exchanges, and warranty claims following policy.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Corporation is seeking a Mobile Retail Service Associate to join our store team. You will assist customers with mobile activations, education, troubleshooting, and escalations, while maintaining a clean and efficient store environment and driving a best-in-class experience.

In this role, you will guide customers through device setups, SIM/eSIM activation, and accessory upsell, ensuring a seamless path from engagement to purchase.