Mobile Retail Specialist: Activation & Tech Support

Comcast Resume; Humble (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping maintain a clean, welcoming store environment, and providing exceptional support for Comcast mobile products and services.

Responsibilities include activations, education, troubleshooting, and escalations, plus assisting with returns, warranty claims, and

Qualifications

• High School Diploma / GED required.
• 0-2 Years of relevant work experience.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

0-2 Years Relevant Work Experience

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping maintain a clean, welcoming store environment, and providing exceptional support for Comcast mobile products and services.

Responsibilities include activations, education, troubleshooting, and escalations, plus assisting with returns, warranty claims, and