Mobile Retail Expert | Activation, Support & Upsell

Comcast Corporation; Sacramento (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Comcast Corporation in California seeks a Mobile Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

You will activate devices, educate customers on features and accessories, troubleshoot issues, and assist with escalations while

Qualifications

• High School Diploma or GED is required.
• 0–2 years of relevant work experience.

Responsibilities

• Activate new devices and assist BYOD onboarding.
• Educate customers on device features and accessories.
• Troubleshoot basic issues and guide customers to solutions.
• Support store operations and maintain a clean, organized space.
• Process returns or exchanges per policy.
• Deliver a white-glove customer experience.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Corporation in California seeks a Mobile Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

You will activate devices, educate customers on features and accessories, troubleshoot issues, and assist with escalations while