Mobile Retail Tech & Customer Experience Specialist

Comcast (CC) of Willow Grove; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to join our store team in Grand Rapids. You will help customers with mobile activations, education, and support, ensuring a best-in-class experience across products and services.

You will troubleshoot device issues, assist with account security, and guide customers through accessories and add-ons. A high level of teamwork and customer focus is essential to success in this role.

Qualifications

• Strong communication and problem-solving abilities.
• Comfort with basic technology and devices.
• Willingness to learn and adapt to new products.

Responsibilities

• Activate and assist customers with mobile devices and BYOD.
• Educate customers on devices, accessories, and services.
• Troubleshoot basic device issues and assist with account security.
• Support with returns, exchanges, and warranty guidance.
• Maintain store cleanliness and organize displays.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Teamwork

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to join our store team in Grand Rapids. You will help customers with mobile activations, education, and support, ensuring a best-in-class experience across products and services.

You will troubleshoot device issues, assist with account security, and guide customers through accessories and add-ons. A high level of teamwork and customer focus is essential to success in this role.