Mobile Retail Specialist - Activation & Support

Comcast Corporation; Grand Rapids (MI); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Grand Rapids, MI to deliver a best-in-class customer experience for Xfinity Mobile products and services. You will assist with activations, education, troubleshooting, and operational priorities to ensure customers leave with confidence in their Comcast solutions.

Primary responsibilities center on mobile activations, device education, and customer support, with additional duties in on-demand deliveries, upselling accessories, and maintaining a

Qualifications

• Strong communication and problem-solving skills.
• Customer-focused with a tech aptitude.
• Ability to handle activations, troubleshooting and wallet of mobile devices.

Responsibilities

• Activate devices and assist with BYOD and wearable setup.
• Troubleshoot device issues and secure customer accounts.
• Assist with on-demand deliveries and upsell accessories.
• Maintain store cleanliness, merchandising and overall store readiness.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Grand Rapids, MI to deliver a best-in-class customer experience for Xfinity Mobile products and services. You will assist with activations, education, troubleshooting, and operational priorities to ensure customers leave with confidence in their Comcast solutions.

Primary responsibilities center on mobile activations, device education, and customer support, with additional duties in on-demand deliveries, upselling accessories, and maintaining a