Mobile Activation & Customer Experience Specialist

Comcast; Grand Rapids (MI); On-site; USD 31,000 - 42,000; Full time

Job summary

Comcast Retail Service Associate in Grand Rapids helps deliver a best-in-class customer experience across mobile activation, education, and support. You will act as a go-to technical and operational resource for customers, guiding setups, troubleshooting, and feature demos while maintaining store standards.

The role emphasizes customer focus, teamwork, and a proactive approach to upselling accessories and ensuring smooth store operations.

Qualifications

• Customer-focused attitude with strong communication and teamwork.
• Technical aptitude for mobile devices and services.
• Willingness to learn and adapt to new tools and processes.
• Ability to stay organized and resilient in a busy store.
• Professional integrity and commitment to customer service.

Responsibilities

• Activate devices and educate customers on setup and options.
• Troubleshoot and resolve mobile issues for customers.
• Assist with on-demand deliveries and upsell accessories.
• Maintain store cleanliness, merchandising and walkways.
• Support check-ins and fast return/transaction processes.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate in Grand Rapids helps deliver a best-in-class customer experience across mobile activation, education, and support. You will act as a go-to technical and operational resource for customers, guiding setups, troubleshooting, and feature demos while maintaining store standards.

The role emphasizes customer focus, teamwork, and a proactive approach to upselling accessories and ensuring smooth store operations.