Mobile Retail Specialist – White-Glove Tech & Support

Comcast Resume; Pasadena (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with returns and warranty processes to ensure customers leave confident and excited about Comcast products and services.

The role emphasizes hands‑on demonstrations, device setup, account security, and upsell opportunities while maintaining a

Qualifications

• High School Diploma or GED required.
• 0–2 years work experience.
• Excellent customer service and communication skills.
• Willingness to learn and adapt in a fast‑paced environment.

Responsibilities

• Provide a white‑glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add‑ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go‑to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in‑depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On‑Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add‑ons.
• Provide hands‑on demonstrations of devices and features to enhance value.
• Support store resets for proper merchandising and operational readiness.
• Maintain visual standards and product placement for optimal customer experience.
• Inspect back‑of‑house to ensure clean, secure, and properly placed inventory.
• Facilitate quick device swaps for customers.
• Process equipment returns efficiently while ensuring compliance.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with returns and warranty processes to ensure customers leave confident and excited about Comcast products and services.

The role emphasizes hands‑on demonstrations, device setup, account security, and upsell opportunities while maintaining a