Mobile Retail Specialist — Activation & Tech Support

Comcast Corporation; Katy (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store teams across mobile activation, education, and exceptional customer service. You will handle activations, account help, and escalations while keeping the store running smoothly and the customer engaged.

The role emphasizes device setup, in-store demonstrations, and a proactive approach to problems, with a focus on a clean, organized storefront and responsive service.

Qualifications

• Retail or customer service experience preferred.
• Ability to troubleshoot device and account issues.
• Willingness to learn Comcast products and digital tools.
• Strong communication and teamwork abilities.
• Comfort with upselling accessories and add-ons.

Responsibilities

• Activate devices and BYOD on the network with a white-glove approach.
• Educate customers on tablets, wearables, and connectivity options.
• Assist with activation, pairing, and device setup.
• Handle escalations and use tools to manage cases.
• Process returns, exchanges, and warranty claims per policy.
• Maintain clean, accessible displays and store conditions.

Skills

Customer Focus

Communication

Teamwork

Problem Solving

Technical Knowledge

Self Motivation

Workplace Organization

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store teams across mobile activation, education, and exceptional customer service. You will handle activations, account help, and escalations while keeping the store running smoothly and the customer engaged.

The role emphasizes device setup, in-store demonstrations, and a proactive approach to problems, with a focus on a clean, organized storefront and responsive service.