Mobile Activation & Support Specialist

Comcast Resume; Dublin (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast is hiring a Mobile Retail Service Associate (RSA) to support store teams in delivering a best-in-class customer experience for mobile devices, activations, and related services. The RSA will educate customers, assist with activations, and handle escalations with a focus on seamless, friendly service.

The role emphasizes device support, on-demand deliveries, and upselling while maintaining store standards and following company policies.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Ability to explain tech concepts in simple terms.
• Willingness to learn and adapt to new products and processes.

Responsibilities

• Enable a best-in-class customer experience across mobile products and services.
• Activate devices and BYOD, educate customers, and upsell accessories.
• Troubleshoot, escalate issues, and assist with account security and warranty processes.
• Maintain store cleanliness and operational readiness; support on-demand deliveries and pickups.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Mobile Retail Service Associate (RSA) to support store teams in delivering a best-in-class customer experience for mobile devices, activations, and related services. The RSA will educate customers, assist with activations, and handle escalations with a focus on seamless, friendly service.

The role emphasizes device support, on-demand deliveries, and upselling while maintaining store standards and following company policies.