Mobile Retail Experience Specialist

Comcast (CC) of Willow Grove; St. Augustine South (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities in a fast-paced retail environment in Florida.

The role acts as a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations to ensure customers leave confident with Comcast products and services. Base pay starts at $15.00 per hour.

Qualifications

• High School Diploma / GED (Required).
• 0-2 Years of Relevant Work Experience.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network and educate customers on accessories and add-ons.
• Troubleshoot and resolve complex device or service issues; assist with account security and device replacement.
• Assist customers with transferring contacts, emails, and media; perform password resets and configure SIM/eSIM.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities in a fast-paced retail environment in Florida.

The role acts as a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations to ensure customers leave confident with Comcast products and services. Base pay starts at $15.00 per hour.