Mobile Retail Specialist - Tech Solutions & Stock Benefits

T-Mobile USA; Hays (KS); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Descripción de la vacante

T-Mobile USA is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The position emphasizes customer interactions, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and use of digital resources.

Formación

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The position emphasizes customer interactions, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and use of digital resources.