Mobile Retail Specialist - Tech Solutions & Customer Joy

T-MOBILE USA, Inc.; Willow Creek (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers and guide them through technology and service choices in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey using digital tools.

Training will cover retail processes, wireless tech, and service offerings. The role emphasizes customer satisfaction, problem solving, and teamwork across channels to deliver a seamless experience and foster

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail setting preferred.
• Strong communication and problem solving skills essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Carry out other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers and guide them through technology and service choices in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey using digital tools.

Training will cover retail processes, wireless tech, and service offerings. The role emphasizes customer satisfaction, problem solving, and teamwork across channels to deliver a seamless experience and foster