Mobile Retail Specialist: Tech Solutions & Rewards

T-MOBILE USA, Inc.; Roseburg (OR); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Annual Stock Grant

Employee Stock Purchase Plan

401(k) benefits

Paid time off

12 paid holidays

Résumé du poste

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail environment, demonstrating technology and service solutions while guiding shoppers throughout their journey.

You will build product knowledge, use digital resources, and participate in training to stay current on wireless innovations and processes. This role emphasizes customer satisfaction and teamwork within the store network.

Qualifications

• Change agility required.
• Strong communication skills.
• Good problem solving and customer service abilities.
• Ability to engage people and multitask.
• Sales skills and teamwork orientation.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

HS Diploma or GED

6 months customer service/sales experience

Description du poste

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail environment, demonstrating technology and service solutions while guiding shoppers throughout their journey.

You will build product knowledge, use digital resources, and participate in training to stay current on wireless innovations and processes. This role emphasizes customer satisfaction and teamwork within the store network.